Get FAQ
This endpoint retrieves all available FAQ entries along with their answers and category assignments. FAQs are organized by topic to support structured browsing within a banking application. An optional language parameter allows partners to serve localized FAQ content to their customers.
Endpoint
GET /api/support/faq
Authentication
Bearer token required. Obtain via:
POST https://api.banking.netevia.dev/api/auth/v2Include in header: Authorization: Bearer {token}
Token lifetime: 10 minutes. Refresh via POST /api/auth/refresh.
When to use
Use this endpoint to populate an in-app FAQ or help center screen for end users. It is suitable for both business and personal customer contexts where users need quick access to common questions about account management, transfers, cards, or other banking features. Call this endpoint at page load time and cache the response to minimize repeated requests.
Query Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
| lang | string (enum) | No | Language code for localized FAQ content. Accepted values: En, Es, Ru, Zh, Pt, Fr, De, Ja, Tr, Ko, It, Pl, Uk, Th, Az. Defaults to En if omitted. |
Response
200 OK
Returns an array of FAQ objects.
| Field | Type | Description |
|---|---|---|
| id | integer (int32) | Unique identifier for the FAQ entry |
| question | string / null | The frequently asked question text |
| answer | string / null | The answer corresponding to the question |
| category | string / null | Category or topic grouping for the FAQ entry (max 128 characters) |
[
{
"id": 1,
"question": "How do I add an external bank account?",
"answer": "You can link an external account using Finicity or Plaid from the Linked Accounts section in your profile settings. The account will go through underwriting verification before it becomes active.",
"category": "Linked Accounts"
},
{
"id": 2,
"question": "What types of payment cards are available?",
"answer": "Netevia offers three card types: Physical Cards (tangible plastic shipped to your address), Virtual Cards (digital-only for online use), and Burner Cards (temporary cards active until the end of the following month).",
"category": "Payment Cards"
},
{
"id": 3,
"question": "How do I initiate an ACH transfer?",
"answer": "ACH transfers can be initiated to pre-added payees or from accounts connected via Finicity or Plaid. Navigate to the Transfers section and select ACH Transfer to get started.",
"category": "Transfers"
}
]Error Codes
| Code | When it happens |
|---|---|
| 400 | Invalid lang parameter value supplied (not one of the accepted language codes) |
| 401 | Token missing, expired, or invalid |
| 403 | Insufficient permissions |
| 500 | Internal server error |
Common Mistakes
- Supplying an unsupported language code for the
langparameter — only the exact enum values listed above are accepted (e.g.,En, notenorenglish). - Assuming the response is paginated — this endpoint returns all FAQ entries in a single array; no pagination parameters are supported.
- Not caching the response — FAQ content changes infrequently; calling this endpoint on every user interaction adds unnecessary latency and load.
Related Endpoints
GET /api/support/ticket— Retrieve support tickets submitted by the customerPOST /api/support/ticket— Submit a new support ticket
Example
curl -X GET "https://api.banking.netevia.dev/api/support/faq?lang=En" \
-H "Authorization: Bearer YOUR_TOKEN" \
-H "Accept: application/json"