get https://api.banking.netevia.dev/api/tickets
API Method: GET /api/tickets
GET /api/ticketsDescription:
This endpoint is used to retrieve detailed information about a specific support or service ticket within the banking application, based on the provided ticket ID. It allows authorized users to access the current status, history, and other relevant details of a ticket, such as customer requests, issue progress, and resolution steps. This can be used by customer service representatives, administrators, or users tracking their own tickets.
Request:
- HTTP Method:
GET - Endpoint:
/api/tickets - Authentication: Requires authentication (e.g., Bearer token or session ID) to ensure that only authorized users can access ticket information.
Query Parameters:
ticketId(string, required): The unique identifier of the ticket being queried.
Example Query:
/api/tickets?ticketId=123456
Request Headers:
Authorization:Bearer <token>(required) — The token used to authenticate the request.
Response:
- Status Code:
200 OK— On success, the API returns detailed information about the specified ticket. - Content-Type:
application/json
Possible Errors:
400 Bad Request: The request is missing the requiredticketIdparameter or the parameter is invalid.401 Unauthorized: The request was made without proper authentication or with an invalid token.403 Forbidden: The user does not have permission to view the ticket.404 Not Found: No ticket was found with the specifiedticketId.500 Internal Server Error: An error occurred on the server while processing the request.
Example Usage:
curl -X GET /api/tickets?ticketId=123456 \
-H "Authorization: Bearer <token>"
This request retrieves the details of a specific ticket, including its status, assigned agent, and any comments or updates, based on the provided ticketId.