Get New Tickets
This endpoint retrieves a list of all new or unresolved support and service tickets associated with the currently authenticated client. New tickets are those that have been recently created and are still in an open or unaddressed status, awaiting further action or resolution. Use this endpoint to track ongoing issues or requests that have not yet been resolved.
Endpoint
GET /api/tickets/new
Authentication
Bearer token required. Obtain via:
POST https://api.banking.netevia.dev/api/auth/v2Include in header: Authorization: Bearer {token}
Token lifetime: 10 minutes. Refresh via POST /api/auth/refresh.
When to use
Use this endpoint when a partner or client application needs to display a dashboard or notification feed of open support tickets. It is useful for customer service workflows where agents or customers need to see which issues are still pending resolution. This endpoint should be polled or called on page load to present the current state of unresolved tickets.
Response
200 OK
| Field | Type | Description |
|---|---|---|
ticketId | integer (int32) | Unique identifier for the ticket |
createdDate | string (date-time) | ISO 8601 timestamp of when the ticket was created |
status | string | Current status of the ticket (e.g., open, pending) |
text | string | Body or description of the ticket |
topic | string | Human-readable topic or category label for the ticket |
topicId | integer (int32) | Numeric identifier for the ticket topic/category |
userProfileId | integer (int32) | ID of the user profile who created the ticket |
parentTicketId | integer (int32) | ID of the parent ticket if this is a follow-up or sub-ticket; null if top-level |
updateFieldRequest | string (enum) | If the ticket is a profile update request, identifies which field needs updating. See enum values below. |
updateFieldRequest Enum Values:
| Value | Description |
|---|---|
Email | Request to update the customer's email address |
Phone | Request to update the customer's phone number |
Address | Request to update the customer's address |
PrimAuthEmail | Update primary authorized user email |
PrimAuthPhone | Update primary authorized user phone |
PrimAuthAddress | Update primary authorized user address |
Owner1Email – Owner4Email | Update email for business owner 1–4 |
Owner1Phone – Owner4Phone | Update phone for business owner 1–4 |
Owner1Address – Owner4Address | Update address for business owner 1–4 |
Employer | Update employer information |
EmployerIdentificationNumber | Update employer identification number (EIN) |
BusinessStartDate | Update the business start date |
DateOfBirth | Update date of birth |
Ssn | Update Social Security Number |
GivenName | Update first name |
MiddleName | Update middle name |
FamilyName | Update last name |
DoingBusinessAsName | Update DBA name |
LegalBusinessName | Update legal business name |
LoanApprove | Ticket related to a loan approval action |
[
{
"ticketId": 1042,
"createdDate": "2026-06-01T10:23:45Z",
"status": "New",
"text": "I need to update my business address on file.",
"topic": "Profile Update",
"topicId": 3,
"userProfileId": 80021,
"parentTicketId": null,
"updateFieldRequest": "Address"
},
{
"ticketId": 1058,
"createdDate": "2026-06-05T14:11:00Z",
"status": "New",
"text": "Please verify my loan application documents.",
"topic": "Loan",
"topicId": 7,
"userProfileId": 80035,
"parentTicketId": null,
"updateFieldRequest": "LoanApprove"
}
]Error Codes
| Code | When it happens |
|---|---|
| 401 | Token missing, expired, or invalid |
| 403 | Insufficient permissions to access ticket list |
| 500 | Internal server error |
Common Mistakes
- Calling this endpoint without a valid Bearer token will result in a 401 error; ensure the token has not expired (lifetime is 10 minutes) and refresh via
POST /api/auth/refreshwhen needed. - This endpoint returns only new (unresolved/open) tickets — it does not return resolved, closed, or archived tickets; use a separate endpoint to retrieve the full ticket history.
- The
updateFieldRequestfield is an enum and may be absent or null for tickets that are not profile-update requests; always handle null gracefully in your client code. parentTicketIdis nullable — a null value means the ticket is a top-level ticket, not a sub-ticket or follow-up.
Related Endpoints
GET /api/tickets— Retrieve all tickets (all statuses) for the authenticated clientPOST /api/tickets— Create a new support or service ticketGET /api/tickets/{ticketId}— Retrieve details for a specific ticket by IDPUT /api/tickets/{ticketId}— Update or resolve an existing ticket
Example
curl -X GET https://api.banking.netevia.dev/api/tickets/new \
-H "Authorization: Bearer YOUR_TOKEN" \
-H "Content-Type: application/json"