The POST /netevia/support/frequentlyAskedQuestion API method is designed to create new frequently asked questions (FAQs) in a banking application. This endpoint allows authorized users, typically administrators or support staff, to add new questions and their corresponding answers to the FAQ database. By facilitating the addition of FAQs, this API helps ensure that users have access to relevant and updated information regarding common queries.
Functionality
- Request Validation: The API verifies that the request includes all required data, such as the question text and answer.
- Data Processing: Upon successful validation, the API processes the request to create a new FAQ entry in the database.
- Database Update: The new FAQ is saved, ensuring that it becomes part of the accessible FAQ list for users in the banking application.
- Response Preparation: A confirmation message is generated to indicate that the FAQ has been successfully created.
Summary:
The POST /netevia/support/frequentlyAskedQuestion API is a vital tool for managing FAQs within a banking application. By allowing authorized users to create new questions and answers, this API ensures that users have access to relevant and up-to-date information regarding common queries. With efficient data handling, structured input requirements, and robust feedback mechanisms, the API enhances the overall user experience by facilitating self-service support and reducing reliance on customer service teams.